Using the Help Center

How this site is organized, and the fastest way to get from a question to an answer.

Start with search

The search box at the top of every page covers every article here, and it's usually quicker than navigating. It matches on headings and body text, so searching the words you'd actually use — an error message, a button label, "receipt code", "won't play" — generally lands you on the right section rather than just the right page.

Worth knowing: error text works well as a search term. Pasting Invalid e-Profile ID or Duplicate Record Submitted goes straight to the article that explains it.

How the site is organized

Four links across the top divide everything: Guides, Reference, For Learners and Updates. The sidebar changes to match whichever you're in.

Guides answer "how do I accomplish X?", and they're ordered the way a course's life actually runs:

Group	What's in it
Set Up Your Account	Getting started, admin access, how billing works
Build a Course	Structure, moving content in, quizzes, certificates, non-CE courses
Price & Get Paid	Pricing rules, payments and receipts, discount and free-access codes
Run Your Courses	Publishing, live events, registrations, emails, the learner's view, reports

Below those sit three more groups that only some organizations need: Connecting Other Systems for a CRM, payment processor or webinar tool; Accreditation & Reporting if you report completions to ACPE, CE Broker or ACCME PARS; and Troubleshooting, organized by what a learner reports rather than by what's actually wrong.

Reference answers "what does this field do?" — every setting on a course and across your account, plus the Developers pages for the OAuth API and for authoring xAPI modules.

For Learners is the odd one out: it isn't written for you at all. Those pages address the person taking your course — how to get back into it, where their certificate is, how to pull a receipt — and they route readers back to you rather than to LecturePanda support. Link them from your course descriptions and confirmation emails. Share These With Your Learners has the page list and some wording you can lift.

Updates lists what's changed and when.

Guides and Reference answer different questions

A guide is task-shaped and opinionated — it tells you which of several approaches to take and why. A reference page is field-by-field and complete — it tells you what every setting does without recommending one. When you're planning, start in Guides; when you're staring at a screen full of options, go to Reference.

Reference follows the app's own menus

The two Reference groups mirror the two menus you work in, so a setting's help article sits in the same order as the setting itself.

Lecture Settings covers everything scoped to one course, matching the menu down the left of any course:

Changes made here affect only that course.

Organization Settings covers everything that applies account-wide, matching the menu under the gear icon:

Changes made here affect every course in your account.

If you can't find it

• Common Learner Issues is a single list of what learners most often email about, each entry linking to the fix.
• Contact Support covers what to send us so the first reply is a useful one.