Quizzes & Evaluations

Assessment is where courses most often stall — a learner who can't submit, a survey question graded as wrong, a speaker asking for their feedback. Almost all of it traces back to two settings: whether a quiz is graded, and who has to take it.

The four steps every learner walks

Whatever your course contains, learners move through the same four steps:

1. Materials — review the videos, modules and handouts
2. Credits — select the credits they're claiming
3. Evaluations — complete every quiz and evaluation that applies to them
4. Complete — submit and collect certificates

Step 3 is where quizzes live, and the Complete step stays locked until everything listed on step 3 is finished. That gate is the single most common reason a learner reports being stuck.

The Evaluations step always appears

It's part of the course flow rather than something a credit switches on, so it shows even on a course with no quizzes attached — learners simply click past it. There's currently no setting to hide it. See Non-CE Courses if your courses don't carry credit.

Graded or survey, not both

Every quiz is either graded or in survey mode. There's no mixing the two inside one quiz, and this is the setting that surprises people most.

	Graded quiz	Survey mode
Correct answers	Required	Not used — every answer is accepted
Passing grade	You set one	Not applicable
Attempt limits	You set them	Not applicable
Feedback per answer	Available	Disabled
Optional questions	No — all required	Yes: optional, required, or conditionally required

The rule to remember: a graded question with no correct answer marked is scored wrong for everyone. If you drop "How would you rate this session?" into a post-test, every learner loses points on it.

When a course needs both — a real exam and an ungraded evaluation — build two quizzes. Both appear on the learner's Evaluations step, and that's the standard setup, not a workaround.

Question types are fixed once answered

You can't convert a question after learners have responded to it, because the existing responses no longer fit. To restructure a live quiz, export the response data first, then delete and rebuild the questions.

Who has to take it

When you build a quiz, Who should be asked to take this quiz? offers Everyone, Certain Credits, Certain Registration Types, or Nobody. This choice does more work than it looks like it does.

"Everyone" means everyone — including learners who never attended the session the quiz belongs to. They see a quiz they can't meaningfully answer, it never reaches complete, and their Complete step never unlocks. On a multi-session conference this is the classic cause of "she finished everything but can't submit."

So: attach session-specific quizzes to their credit. Targeted quizzes appear only for learners who selected that credit, and the list filters itself to what each person actually attended.

Reserve Everyone for what genuinely applies to the whole audience — the overall event survey, venue and logistics feedback, an NPS question, suggestions for next year. A conference typically has one of those alongside a per-session evaluation on each credit.

Nobody retires a quiz without destroying it: the quiz stops appearing for learners and all its existing responses and statistics stay intact.

Two audiences, one exam

Splitting by Certain Registration Types lets pharmacists and technicians sit different exams on the same course. See Structuring a Course for how that interacts with credits.

When each quiz runs

Quiz Phase decides where a quiz sits in the learner's experience:

• Pre-Test — before the material, for measuring a knowledge gap
• Audience Polling — live during a session, broadcast by the speaker
• Post-Test — after the material; the only phase that supports a passing grade and attempt limits
• 3 / 6 / 12 Month Follow Up — long-term retention checks

Pairing a Pre-Test with a Post-Test built from the same questions is what makes the Question Fingerprint Report useful, since it matches identically-built questions across activities.

Reading the results

Each quiz row on the Quizzes tab carries its own report icons:

• View response grades (list icon) — every learner's score and pass/fail, with the mean grade and pass rate across everyone
• View responses (bar chart icon) — the aggregate summary, question by question
• View audience poll responses (speech-bubble icon) — replaces the bar chart on Audience Polling quizzes

From the aggregate summary you get two exports:

• Print Page (violet) — a formatted summary, which is what you hand a speaker or paste into an accreditation file
• Download Data (blue) — the full raw responses as a spreadsheet

Who wrote that comment?

The aggregate summary deliberately shows responses without names. To attribute a specific comment, use Download Data — the spreadsheet carries each participant's name and email alongside their individual answers and free-text comments.

Sharing results with speakers

Set Share Results with Speakers on the quiz and pick the speakers. They reach the data through their Speaker Portal, using the link in their introductory email — see Speakers.

Two things to set expectations on:

• Speakers aren't emailed each response. The portal is on-demand, and it updates in real time as responses arrive.
• There's no scheduled digest. If someone needs a quarterly summary — a course director, a joint provider, an accreditation file — run Print Page or Download Data at that interval and send it yourself.

Testing before you launch

The build view is designed to match what learners see, so layout and wording need no registration to check. Correct answers, feedback text and conditional branching do — register yourself with a personal or secondary email address, never your admin email, and walk the whole path. Moving Content Into LecturePanda covers the full rehearsal.

Current limits worth knowing

• Line breaks in question and rationale text don't survive saving. Paragraphs collapse into a single block, so write feedback as one paragraph for now. This is a known limitation we're working on.
• An individual learner's evaluation responses can't be reset. Once submitted, they're recorded. If someone answers a conflict-of-interest question wrongly, either have them re-register to start fresh, or contact support with their name, email and the course — some cases we can resolve directly.
• Deleted a quiz by mistake? Contact support straight away. The quiz, its questions and all participant responses can usually be restored, and quickly. Don't rebuild it first — that makes the restore harder.

A learner says they've finished but can't submit

Work down this list:

1. Open their Evaluations step. Every item there must show complete — one unfinished quiz keeps the Complete step locked.
2. Check the targeting of anything they shouldn't be seeing. A quiz set to Everyone that belongs to one session is the usual culprit. Re-target it to its credit and it drops off their list.
3. Check whether they've run out of attempts on a graded quiz — see Quizzes.

Claiming Credit covers the rest of the reasons a completion stalls.

Related

• Quizzes reference — every field on the quiz form
• Materials — embedded video questions, which are engagement checks rather than graded assessment
• Structuring a Course — how credits and quizzes divide up a program