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Managing Registrations
Everyday registration tasks for course admins: sharing the right link, handling registrations for pairs, resending access, and removing participants.
Get the registration link for a course
Each course has its own public announcement page — the page a learner lands on to read the details and register.
- Open the course in your admin panel
- Course builder: go to Publication › Course Links and press Copy on the Announcement page row. The Registration page row beneath it has its own link and a QR code. Classic pages: go to the Lecture Tools tab and, under Information Tools, copy the announcement page URL.
Send that link to learners (or to yourself, to walk through the experience as a test).
Where the Registrants list is
This page refers to the Registrants list throughout. In the course builder it is Tools & Reports › Registrant List; on the classic pages it is reached from the Lecture Tools tab. It is the same list either way. See Tools & Reports.
Share the full URL, including https://
Always share the complete link starting with https://. Links shared without the prefix fail in Safari for some users — see Registration & Access.
Short links you can print or say out loud
Both of those pages have a short form, and you create the code yourself. In the course builder the short code sits at the top of Publication › Course Links, and once saved every link on that page becomes a short one; on the classic pages, find Lecture Short Code on the Lecture Tools tab. Type the code you want — letters, numbers, and hyphens — and it's checked for availability as you type. Short codes are unique across all of LecturePanda, so the field tells you whether yours is free before you save it.
Saving gives you two links, each with a copy button:
| Link | Where it takes the learner |
|---|---|
/a/your-code | The announcement page, to read the details and then register |
/r/your-code | Straight to the registration form, skipping the details |
That's short enough for a slide, a printed flyer, or a conference handout. Pick /a/ when learners need to see what they're signing up for, and /r/ when they already know and you just want them registered.
Saying it out loud
For a podcast or a room full of people, even a short URL is awkward to dictate. Send them to /code instead and have them enter the code itself — it's one word to say and one word to remember. The short code screen shows you this wording once your code is saved.
Choose a code you'll still recognize next year
Codes are unique account-wide and tied to the course, so something like fall-update-2026 beats a code you'll have to look up. The Lecture Tools reference covers the field itself.
One link for all your courses
To share a single page listing everything you offer, use a Catalog: open any course → Publication › Catalogs in the course builder (the Publication tab on the classic pages) → Share / Embed → copy the Direct Link, or grab the Embed Code to place the catalog on your own website. Catalogs update automatically as you publish new courses into them.
See Publication for the course builder pages and the Publication reference for catalogs themselves.
Register two people together
When a pair (spouses, colleagues) wants to take a course together, there are two approaches — the right one depends on whether each person needs their own certificate:
- Separate registrations (recommended when each needs a certificate). Each person registers with their own email, works through the course independently, and earns their own certificate and completion record.
- One combined registration. Add extra registration fields (name + email) for the second person. Everything — course access, reminders, the certificate — stays tied to the primary registrant's email; the second person's info is recorded for your records only. Use this only when one shared completion record is fine.
Register someone yourself
There's no separate admin registration form — you use the same public one your learners do. Open the course's Registration page link (Publication › Course Links in the course builder; the Lecture Tools tab on the classic pages) and fill it in on their behalf. They get the same confirmation email as anyone else — which, like every confirmation, has the button to their course page but no webinar join link.
Useful for a late registrant, someone who can't get the form to work, a VIP you're comping in, or a test run of your own course.
Enrolling a whole group
There's no bulk upload or batch enrol today. Send your list the registration link and let people sign up themselves — it's less work than entering them one by one, and it gets each person registered under their own email, which the platform requires anyway. Batch enrolment is something we're actively looking at.
Everyone needs their own email address
Two people can't share one. Progress, quiz scores, certificates and credit reporting are all keyed to the individual, and accreditors require credit to be reported per person — a shared address would break all of it.
When learners genuinely share an inbox — a practice office, a shared department account — the usual fixes are:
- Personal addresses for each person.
- Plus-addressing, if their mail system supports it:
office+john@example.comandoffice+jane@example.comboth land inoffice@example.combut count as distinct here. Gmail and Microsoft 365 both handle this. - Individual work addresses, e.g.
john.smith@example.com.
When someone genuinely has to retake a course
The same block stops a learner registering twice for one course, which is usually right — but not when a disciplinary requirement, a dual role, or an annual recertification means they legitimately need a second completion in the same year.
Plus-addressing is the workaround here too: john.doe+retake@example.com reaches the same inbox but counts as a new registration. On a paid course you'll need to take payment for the second registration separately.
Fix a wrong registration type
Someone who registered as the wrong type — an administrator who's also a PT, say — doesn't need to be deleted and re-registered. Open the Registrants list, click Edit Participant's Profile on their row, change the registration type and save. They immediately get access to the credits that type is offered.
One type per person, per course
A learner holds a single registration type at a time and can't claim two sets of credits by holding two. If your registration types overlap in content, switch them to the one that covers what they actually need.
What the buttons on a registrant's row do
Each row in the Registrants list carries a column of controls:
| Control | What it does |
|---|---|
| Resend (paper plane) | Re-sends the registration confirmation from noreply@lecturepanda.com |
| @ | Opens your own mail client with their access link pre-written, for when automated mail is being blocked |
| Email history | Every message sent to them, with delivery, open, click and bounce events. An email about one module is labelled with that module's name — see Emails LecturePanda Sends |
| Credit completion history | What they've claimed and what was reported |
| Impersonate | View the course exactly as this learner sees it — the fastest way to understand "it won't let me continue" |
| Mark complete | Manually complete a video for them, for the cases in Video Progress |
| Edit profile (person icon) | Name, email, registration type and registration answers. It does not resend anything. |
| Check-in | Toggle their arrival at a live event. When modules take their own attendance there is one extra toggle per module, and the row shows a "{module} check-in:" time for each one they're checked in to. Checking someone in to a module they hadn't started starts it for them — see Running a Live Event. |
| Inactivate | Keep the record, mark it inactive. An inactive registration can't start any further modules, and gets no event emails. |
| Sync status | For integrated accounts, what was pushed to your CRM and whether it worked |
Resend a learner's access email
Every learner's registration email contains their personal link back into the course. To resend it, open the course's Registrants list and find the learner's row:
- The paper-plane button re-sends the registration confirmation from noreply@lecturepanda.com. It turns into a green tick once sent.
- The @ button opens your own mail program with a message already written and the learner's link in it. You press send, so it arrives from your address — useful when corporate filters block automated mail.
The person icon is Edit Participant's Profile; it doesn't send anything. If the learner's address was wrong, correct it there first, then use the paper-plane button.
Looking for a webinar join link?
Neither resend delivers one — no confirmation carries a join link. The learner's link opens their course page, and the join button is there (on a course with several modules, after they press Start This Part). See Emails LecturePanda Sends.
Remove a participant from a course
You can remove a registrant yourself — no need to contact support:
- Open the course's Registrants list
- Find the participant
- Click the red Delete Participant button
Typical reasons: a discount code was missed and the learner needs to re-register cleanly, someone registered for the wrong course, or a test registration needs clearing.
Delete vs. Inactivate
Delete removes the registration entirely — use it when the learner will re-register. Inactivate keeps the record for your history (e.g., tracking a no-show) but marks it inactive. Note that inactivating doesn't return the participant to your bank — see Billing.
Automated completion reminders
Learners who haven't finished are nudged weekly for up to 60 days, and each email carries that learner's own resume link rather than a generic one. On a course with several modules each module keeps its own 60-day clock, but the learner still gets one email a week. Emails LecturePanda Sends covers the schedule, how to switch it off for a course, and why you shouldn't redirect learners to the registration page instead.